Terms and Conditions
Erich Salomonstraat 541
1087GT, Amsterdam, The Netherlands
+31 20 777 60 59
The Netherlands Chamber of Commerce in Amsterdam Trade Register number 76093662
The Netherlands VAT registration number NL860505182B01
United Kingdom: 346 2694 79
Terms and Conditions
Our Terms & Conditions follow the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (the successor of the Distance Selling Regulations).
Read more about your rights at https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
In these Terms & Conditions for distance or off-premises sales we provide key information, in short a summary below:
- a description of the goods: wine
- the total price of the goods: the shopping cart amount
- how you will pay for the goods or services: payment options provided in the shopping cart checkout
- when they will be provided to you: via courier to the provided address, standard 3 to 5 business days
- all additional delivery charges and other costs: all costs will be included in the shopping cart amount at checkout
- details of who pays for the cost of returning items if you have a right to cancel and change your mind
- details of any right to cancel: see below
- information about the seller, including their geographical address and contact details and the address and identity of any other trader for whom the trader is acting: see footer and about section
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
You should get a refund within 14 days of either us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
We also refund the basic delivery cost of getting the goods to you included in the shopping cart amount at checkout.
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. For instance goods with a seal for health protection and hygiene reasons that’s been broken, in our case: a bottle of wine which has been opened. Also included are goods that have been mixed inseparably with other items after delivery.
Delivery of goods
We are responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour. This means we are liable for the services provided by the couriers we employ – the delivery firm is not liable.
There is a default delivery period of 30 days during which we need to deliver the goods to you unless a longer period has been agreed. If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to cancel the purchase and get a full refund. If the delivery isn’t time essential but another reasonable delivery time can’t be agreed, you’re also within your right to cancel the order for a full refund.
If the goods received are faulty, don’t are as they supposed to be or do what they’re supposed to, or don’t match the description given, please contact us immediately and provide information about the faults, including pictures. If you wish to return them, there are no costs for returning an item when the goods being returned are faulty.
We comply to EU Privacy Laws
For our Cooky Policy we make use of Complianz